NAGPUR: Repeated requests for over a month to restore 400 dead telephone lines in Mohan Nagar area have fallen on deaf ears. Now, Basant Shukla, secretary of NGO Bharti Yatri Kendra (BYK), has issued legal notices to the general manager (GM) of Bharatiya Sanchar Nigam Limited (BSNL) through advocate Dilip Daga and plans to approach the consumer forum. He also plans to take to Gandhigiri and hand over all the landline instruments to the GM, and force him to keep them on his table as a reminder to get the lines restored at the earliest.
Shukla said almost 50 people have made formal complaints, oral as well as in writing, to BSNL, but there has been no solution since May 8, when the lines went dead due to some damage to cabled during some digging by MSEDCL. However, none of the complainants got any positive response or for that matter even sympathetic hearing and guidance from persons attending the compliant phone numbers 2548811, 2534164, 2555072, 2520536 and cell number 9423682996.
“Every time the caller is either told that the person on the job is not at his place, or the work will be done in 2-3 days. We never get the right answer or guidance. Tired, I complained to area manager Namratta Tiwari in writing on May 18, but did not get a reply,” said Shukla. The notice served through advocate Daga by Rajiv Kumar Shukla of BYK has requested BSNL to solve the issue in a week.
BSNL CM RN Patel, who joined on Monday, said he was aware of the problem, as he noticed it during the review meeting on the very first day. He told TOI that since the damage to cables was caused by MSEDCL during digging work, BSNL has sent a demand note of Rs 5.5 lakh to the company to repair the damage. “But there has been no response from MSEDCL so far. Though, we will not wait for the money to come. Too many phones are non-functional for so long, hence I will be taking up this case on priority,” he said.
Patel said it was too early to make any commitments, but he promised to ensure quality service to all users as a first step towards improving services. He also called upon the public to support him in generating a data base wherein every BSNL user provides an alternative number to the company and his/her e-mail, so that in future individualized services can be made possible.
Tiwari too assured of prompt action. “I received the formal sanction of Rs 5.5 lakh for this work just today. Process of internal sanction does take time. Work will begin from tomorrow and should be completed within 7-10 days,” she said. But she emphatically said that the claim of 400 dead phones was wrong. There are around 180 faulty lines in the area. The phones of forty high bandwidth and high revenue customers had been restored immediately in a few days.